Difference between revisions of "Support Tickets"

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The Wowd of the Cwaft utilizes a pwugin cawwed ModTWS. This pwugin awwows usews to send in "tickets" simiwaw to the system seen in Wowwd of Wawcwaft. GMs can then check fow the "tickets" and hewp the usews. These Modweqs awe useful fow gaining infowmation not known by a pwayew that a GM would know. They can awso be used fow wegioning issues, wepowting damage to the Wandscape, changing wocks, checking on gliefing, wockpicking and many othew situations.
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The Lord of the Craft utilizes a plugin called ModTRS. This plugin allows users to send in "tickets" similar to the system seen in World of Warcraft. You can create tickets for each Staff team. To see what commands you need to contact each Staff team, check the commands section.
  
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== Commands ==
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=== Commands ===
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*'''/modreq [message]''' - This command lets you request something from the Moderation Team.
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=== Requesting Help ===
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*'''/creq [message]''' - This command lets you request something from the Community Team.
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*'''/sreq [message]''' - This command lets you request something from the Story Team.
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To wequest hewp fwom a GM, use /modweq [message]. Wepwace "[message]" lith the message you want to be sent to the GMs.
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*'''/wreq [message]''' - This command lets you request something from the World Team.
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Pwessing youl Tab button ow typing /modlist liww list aww the GMs online.
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*'''/dreq [message]''' - This command lets you request something from the Development/Technical Team.
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*'''/areq [message]''' - This command lets you request something from the Administrator Team.
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*'''/check''' - Check the progress of your open tickets.
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*'''/modlist''' - See which Moderators are online and on duty.
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*'''/clist''' - See which Community Team Members are online and on duty.
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*'''/slist''' - See which Story Team Members are online and on duty.
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*'''/wlist''' - See which World Team Members are online and on duty.
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*'''/dlist''' - See which Devlopment/Technical Team Members are online and on duty.
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*'''/alist''' - See which Administration Team Members are online.
  
 
=== Checking and Closing ===
 
=== Checking and Closing ===
  
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If you want to check if youl modweq is being handwed (ow if you have any modweqs open), you can type /check to list aww of youl modweqs. Notice that when you type this, a numbew liww be next to youl wequest. If you decide watew that you don't want youl wequest to be open anymowe, you can cwose it by typing /done [wequest #]. Wepwace "request #" lith the numbew of youl wequest.
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If you want to check the status of your ticket, you can type /check to list all of your tickets open. Notice that when you type this, a number will be next to your request. If you decide later that you don't want your request to be open anymore, you can close it by typing /done [request #]. Replace "request #" with the number of your request.
  
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Pwease be patient when waiting fow a /modweq to be answewed.
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Please be patient when waiting for a ticket to be answered.
 
[[Category:Game Mechanics]]
 
[[Category:Game Mechanics]]

Latest revision as of 21:40, 21 August 2020

The Lord of the Craft utilizes a plugin called ModTRS. This plugin allows users to send in "tickets" similar to the system seen in World of Warcraft. You can create tickets for each Staff team. To see what commands you need to contact each Staff team, check the commands section.

Commands

  • /modreq [message] - This command lets you request something from the Moderation Team.
  • /creq [message] - This command lets you request something from the Community Team.
  • /sreq [message] - This command lets you request something from the Story Team.
  • /wreq [message] - This command lets you request something from the World Team.
  • /dreq [message] - This command lets you request something from the Development/Technical Team.
  • /areq [message] - This command lets you request something from the Administrator Team.
  • /check - Check the progress of your open tickets.
  • /modlist - See which Moderators are online and on duty.
  • /clist - See which Community Team Members are online and on duty.
  • /slist - See which Story Team Members are online and on duty.
  • /wlist - See which World Team Members are online and on duty.
  • /dlist - See which Devlopment/Technical Team Members are online and on duty.
  • /alist - See which Administration Team Members are online.

Checking and Closing

If you want to check the status of your ticket, you can type /check to list all of your tickets open. Notice that when you type this, a number will be next to your request. If you decide later that you don't want your request to be open anymore, you can close it by typing /done [request #]. Replace "request #" with the number of your request.

Please be patient when waiting for a ticket to be answered.

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